The first thing most business owners want to know is how outsourcing can benefit their bottom line. There are lots of good answers to that question. The main thing is that the right technology can help you achieve your business goals. It can also enable you to beat out your competition.
There’s a saying that all business leaders understand: “Focus on what you do best and outsource the rest.”
This is especially true when it comes to your IT infrastructure. Salaries for well-trained IT specialists have skyrocketed in recent years. Many companies are moving to the cloud but really don’t know much about cloud technology. These are just a few additional reasons why outsourcing your IT services can be such an advantage.
You can choose to outsource all or part of your IT services. Most providers offer a wide range of managed IT services. This means your business can get the level of service it needs and stay within its budget.
How Are IT Services Delivered?
Regardless of the level of managed services you decide upon, there are several basic ways that IT managed services get delivered.
Some IT managed service providers have their own data center for remote monitoring of your IT infrastructure. They may use cloud hosting providers like Microsoft or Amazon. The cloud has a lot to offer when it comes to flexibility and scalability.
If you’re not ready to make the leap to cloud technology, you can sign up for what is called the Break/Fix plan. You only pay for services when you need them. Numerous companies have found that when they have skilled workers to maintain their servers, networks and computers on a regular basis, they get better performance. Their IT equipment also lasts longer.
Your delivery method will depend on the type of managed services you decide on. Your service level agreement will include all the work that your provider has agreed to perform along with the costs. Before ever beginning a new business relationship, it’s important to understand what you’re signing up for. But most managed service providers will take the time to go over everything and fully explain what services you will get, how they are delivered and what the costs will be.
What Are The Additional Benefits of Outsourcing?
When you outsource your business technology to a Managed Services Provider (MSP) you’ll benefit from:
Reduced IT Costs: Outsourcing your IT services drastically reduces your overall technology costs. You can leverage economies of scale without jeopardizing the support your company needs.
A Depth of Expertise: Outsourced IT companies bring many disciplines to the table. You’ll have a full team of technology experts ready to help, without the cost and burden of employing a full-time staff.
Access To The Latest Technologies: An outsourced IT provider is always up-to-date on the latest technology and trends.
Improved Security: You can count on your managed IT provider to offer excellent cyber security. They’ll work hard to make sure you’re never the victim of cyber theft.
What Should We Look For In A Managed Services Provider?
Good managed service providers will want to become your strategic partner. They will work hard to keep your business. They will act as your offsite IT department and their employees are trained in all the IT solutions you use each day. They will provide 24/7 Help Desk support. They will also make sure that your data backups are done daily and that they are fully recoverable. There services will come at a predictable monthly cost.
If you do business in a regulated industry, your managed service provider can also help you comply with industry and government IT regulations like HIPAA, HITECH, PCI-DSS, FINRA, and others.
As part of their ongoing work to keep your data secure, your managed IT provider will conduct vulnerability audits, penetration testing, and security awareness training for your employees. Avoiding a cyber-attack requires a lot of work and a layered approach.
Don’t All Managed Services Providers Offer The Same Services?
A great MSP will begin by doing a baseline assessment of your IT needs. Then they will meet with you to determine what your business goals are. They will provide a customized report detailing the status of your technology. If they find issues, they will recommend methods to address these so that your technology is up to par.
They also provide IT consulting. This can help companies that have questions about certain needs or problems such as:
- Should we migrate to the Cloud?
- Can Office 365 help improve efficiency?
- What if we need to scale our services up or down?
- Are there levels of Help Desk Support?
How Do We Get Started?
If you’ve been thinking about outsourcing all or part of your IT department, then a good starting place is to sit down with your team and discuss your pain points. What’s really stopping your business from moving forward? Are there one or two issues you could resolve that would make a big difference? Next, discuss this with a reliable managed service provider in your area. They can be a wealth of great information about investing in the right technology so your business can grow.