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Thinking Of Switching Buffalo IT Companies?

You’re probably reading this because you have a feeling its time to part ways with your IT service provider. You’re in luck because we cover all you need to know before the transition.

Time To Make A Change With Your Buffalo IT Services Company?

As your business expands, it is common to outgrow old partnerships. In our modern age, the reliance on IT in business environments cannot be overstated. Whatever the size of your organization, IT plays a crucial role in your everyday operations. In fact, as your organization grows, so too do your IT demands. For that reason, you need to ensure that your Managed IT Service Provider is up to the task.

As a leading IT support provider working with businesses throughout Buffalo and Western New York, we’ve seen many companies struggle with switching IT companies. We found out that the main reason is often a lack of useful information on the whole process.

As with any change, you have to be well-informed before taking the leap. At Buffalo Computer Help, we strive to educate businesses to help them make the right choice based on their specific needs.

With that goal in mind, our team came up with this article.

What Are the Signs That It’s Time to Switch Buffalo IT Companies?

Since you’re considering switching Buffalo IT companies, you must have seen some of the warning signs already. However, some of them might have escaped your attention.

Let’s take a look at some of the major ones:

  • You Have Recurring Issues: Whether your systems are always down or your office computers are constantly crippled by malware, this sign is impossible to miss. You are entitled to proactive IT support from your Managed IT Services Provider (MSP). Their role is to predict such issues and prevent them altogether. In the few cases where it is impossible to foresee a problem, your MSP should offer a permanent solution the first time around.
  • Cybersecurity Never Comes Up: Whatever industry you’re in, data security is a key concern. This is especially true if your industry is highly regulated. The dangers of poor network security are far-reaching and could spell disaster for any business. You need to seriously reconsider any partnership with an MSP that does not continuously update your cybersecurity. Cybercriminals are constantly evolving and becoming more sophisticated. So should you.
  • There’s Always Some Extra Costs: Your MSP should be transparent on how much their services cost. They should be clear about their monthly rates and stick to them. Furthermore, a reliable MSP should be able to predict any possible extra costs that could crop up before embarking on a project.  Alternatively, your MSP could be buying and installing equipment without your approval in an attempt to make more money off you. Whatever the case, you need to cut ties with a dishonest IT Company.
  • You Never See Familiar Faces: A competent MSP should assign you a team of IT experts that are experienced in your industry. Having a team that is familiar with your organization’s unique IT needs will make it possible for them to offer the best services.  A high turnover rate could also be a sign of turmoil within your MSP. If that’s the case, the consequences of any conflict within your MSP will inevitably impact negatively on their service delivery.
  • They Are Always Trying to Upsell: The tech field changes rapidly. A reliable MSP should, therefore, strive to keep you ahead of the changes as well as the competition. This means continuously advising you on strategic IT investments. Does this mean that every conversation with your IT Company should end in a pitch aimed at selling you extra services? Of course not. If that’s the case, they are clearly not interested in the success of your business, and it’s time to switch IT Companies.

What Steps Should You Follow When Switching IT Companies In Buffalo?

To ensure you have a smooth transition with minimal disruptions, you need to follow these steps:

  • Ensure You Have Admin Access to Your Network: Some hostile IT Companies may attempt to take control of your network. They could, for example, change passwords to prevent you from accessing your information. To avoid being held at ransom by your old MSP, you need to maintain full control over your network.
  • Document Your IT: Coming up with proper records of your network is key to a smooth transition. It is critical to record information such as:
    • Usernames
    • Passwords
    • Log in accounts

A clear network map will help your new MSP navigate its way through your system. Would you travel to a new place without a map?

  • Set up a Transition Phase: Chances are your old IT Company will not be happy about your transition. Consequently, they may be uncooperative and come up with extra charges. With that in mind, your new MSP must be open to a transition period.
  • Backup Your Files: To prevent loss of files or being extorted by your old MSP, ensure you have multiple backups of your data.
  • Inform Your Staff: Ensure you clearly communicate the change to all your employees so that everyone is on the same page.
  • Carry Out a Security Review: Have your new MSP carry out an extensive review to ensure there are no back doors.
  • Don’t Cancel Your Current IT Contract Prematurely: Until the new MSP is in place, don’t cancel your agreement with your current one.

Ready to Switch to a More Reliable IT Company in Buffalo & Western New York?

At Buffalo Computer Help, we know through experience working with companies in your situation, that switching IT Companies can be a daunting task. However, what’s even more challenging is working with incompetent IT support. Whether you are paying high rates for substandard services or simply not receiving the kind of attention your business deserves, you have to change IT companies.

Don’t waste any more time and money on an IT Company that is unable to provide the quality of service your business deserves. To fully benefit from your IT investments, you need to switch service providers.

Our talented team at Buffalo Computer Help is eager to help your organization have a smooth transition. We are a trusted Managed IT Services Provider interested in guiding you through this tricky process.

Reach out to us now to get started.

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