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As a Junior Systems Engineer with Buffalo Computer Help you will be responsible for handling the lifecycle of Client support which includes; daily health checks, remote phone support, on-site support and remediation of Level 1 and 2 support tickets.

Job Requirements

  • Associates Degree or equivalent experience in Information Technology
  • Excellent working knowledge of Windows based desktops and associated applications
  • Ability to work well with others in a Team environment as well as independently with attention to detail.
  • Must hold a valid driver’s license with no restrictions and possess reliable transportation.
  • High Level of Customer Service with the drive to make the end user completely satisfied.
  • Microsoft Certified Professional or similar certification a plus

Job Responsibilities

  • Perform daily Managed Services tasks to ensure Client systems are healthy and running at peak performance.
  • Troubleshoot advanced operating system and application issues on Windows Servers and Workstations.
  • Work with 3rd party hardware and software manufactures to solve Client issues.
  • Provide administration and support of Windows Servers and Workstations
  • Install and configure software applications which run on Windows Servers and Workstations.
  • Provide Level 1 and 2 support for our Managed Services client base.
  • Participate in an on-call rotation after 3 months of employment

Please submit resumes to Info@BuffaloComputeHelp.com

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