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When Commercial Collection Corporation of New York required a Citrix partner, they approached Buffalo Computer Help to be their trusted IT provider. Buffalo Computer Help resolved their existing IT concerns and continued to provide them with exemplary customer support and cost-effective managed services.

The Commercial Collection Corporation of New York, Inc. (CCC of NY) has been based in Buffalo, NY for over 50 years with satellite offices throughout North America. The commercial collection agency specializes in national and international corporate financial recovery and offers professional, customized programs. CCC of NY’s Darlene Evans states “Everything is digital, so we need email and networking capabilities to be up and running all the time.”

CCC of NY required a new and trustworthy IT provider. They realized that outsourcing was their best option and made the most sense for their business. Evans notes, “Keeping up with specs, changing software and certifications, it just wasn’t worthwhile for a single in-house person to stay on top of it all.” CCC of NY was looking for a Citrix partner to assist with their XenApp solution and approached Buffalo Computer Help. Evans explains “They are one of the prime providers and IT support service teams for Citrix in the area.”

The Situation: A need for a Citrix partner offering total IT service and solutions

Buffalo Computer Help deployed Citrix technologies including XenApp and NetScaler to support CCC of NY’s growing remote workforce. Buffalo Computer Help leveraged Microsoft virtualization to save costs on server hardware, while still allowing CCC of NY to be dynamic with server resources. They also installed Trend Micro software for network security.

CCC of NY was more than pleased with the service they received from Buffalo Computer Help. CCC of NY continues a relationship with Buffalo Computer Help by taking advantage of their Server and Desktop Managed Services program. Evans comments “Buffalo Computer Help gives us everything we need, in one spot and they do it all while providing top of the line customer service.”

The Solution: Partnering with Buffalo Computer Help for superior customer service and cost-effective support

Buffalo Computer Help’s Managed Services offering provides CCC of NY with cost-effective access to a highly skilled, certified and responsive team of IT engineers. Buffalo Computer Help also assists CCC of NY with consulting to ensure they meet their customer and compliance requirements. Buffalo Computer Help’ ongoing IT service and management ensures their system is running smoothly, enabling CCC of NY to focus their time on their clients and running their business. With their Managed Services program, Buffalo Computer Help offers their client:

  • Regular Maintenance – Buffalo Computer Help regularly checks the entire system for potential problems, implementing upgrades and updates when necessary.
  • Pre-Emptively Applied Solutions – Buffalo Computer Help applies solutions they’ve developed, stopping problems before they are experienced.
  • 24/7 Remote Monitoring and Remote Support Tools – Buffalo Computer Help efficiently resolves IT issues immediately and at a distance with their remote tools.

Evans believes that CCC of NY and Buffalo Computer Help have built a partnership that is mutually beneficial. CCC of NY praises Buffalo Computer Help for their responsiveness and recommends them to other businesses for their exceptional customer service. Evans states “That’s what we get with Buffalo Computer Help, their approach to customer service is unparalleled.”

Buffalo Computer Help delivers proactive maintenance and support to save their clients valuable productivity time. Buffalo Computer Help offers complete vendor management, taking care of all their clients’ IT needs at a fixed rate.

Contact us today at (716) 601-3524 or info@globalquestinc.com to talk about customizing a Total Service Plan that’s right for your business.

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